Helpdesk Support Technician

Kinetic Design + Development is looking for an Helpdesk Support Technician to join the Krew.

If you're an IT support professional who thrives in both the creative and technical sides of the process, this role is for you.

Technology keeps our team moving, and you'll play a key role in making sure everything runs smoothly. As our Helpdesk Support Technician, you'll be the first person teammates turn to when they need support, whether it's setting up a new workstation, solving a connectivity issue, or troubleshooting the tools that power our projects. You'll also work alongside our IT Manager on larger initiatives that strengthen our systems and infrastructure.

This is an excellent opportunity for someone early in their IT career who enjoys solving problems, helping people, and building hands-on experience in a fast-paced architecture and design environment where no two days look the same.

Who You Are

You enjoy helping people and making technology feel approachable. You're naturally curious, quick to troubleshoot, and take pride in finding solutions that keep others productive. You communicate clearly with both technical and non-technical teammates, stay organized, and document your work so others can benefit from it. You're eager to keep learning, take ownership of your work, and contribute to a collaborative team that values great service and continuous improvement.

What You'll Do

• Provide first-line helpdesk support for hardware, software, and connectivity issues across the firm.
• Set up and configure laptops, workstations, peripherals, and user accounts for new hires while supporting onboarding and offboarding.
• Troubleshoot desktops, laptops, monitors, printers, plotters, and other office technology.
• Support basic networking tasks, including Wi-Fi, wired connectivity, network devices, and printer setup.
• Assist employees with Microsoft 365, Outlook, Teams, Egnyte, Revit, Bluebeam, and other business applications.
• Maintain accurate IT asset inventories, software licenses, user accounts, and documentation.
• Manage user access and permissions through Rippling IT or similar HRIS-integrated platforms.
• Escalate complex technical issues to the IT Manager and assist with larger infrastructure projects, testing, and technology rollouts.
• Document recurring issues and improve internal knowledge base articles and onboarding resources.
• Provide basic support for meeting room audio/visual and conferencing equipment.

Tools You'll Use

• Microsoft 365, Outlook, Teams, SharePoint
• Egnyte and cloud file-sharing platforms
• Windows and macOS
• Revit, Bluebeam, and other AEC software
• Rippling IT or similar HRIS-integrated systems
• Basic networking technologies including DNS, DHCP, VPN, and Wi-Fi
• Standard desktop, laptop, printer, plotter, and AV hardware

What You'll Bring

• 1 to 2 years of experience in an IT support or helpdesk role, including internships.
• Working knowledge of Windows and/or macOS environments.
• Familiarity with Microsoft 365 administration, including Outlook, Teams, and SharePoint.
• Basic understanding of networking concepts such as DNS, DHCP, VPNs, and Wi-Fi troubleshooting.
• Excellent communication skills with a customer-focused approach to supporting non-technical users.
• Strong organizational skills and attention to detail with solid documentation habits.
• Ability to lift and move computer equipment such as monitors and desktop towers.
• Experience supporting Revit, AutoCAD, Bluebeam, Egnyte, or similar AEC technologies is a plus.
• Exposure to Rippling or similar HRIS/IT management platforms is a plus.
• CompTIA A+, Network+, or progress toward similar certifications is a plus.

Why Join the Krew

Our Vision:

Kinetic Design + Development is pushing the limits of traditional architectural practice. With a focus on forward motion in technology and design principles, Kinetic is dedicated to bringing energy and innovation to each and every project and client. Kinetic is dedicated to helping clients navigate the adventure of development with ease and energy that moves them forward.

Who We Are:

People are our purpose. Kinetic was created with the idea that people – both our staff and clients – should be above everything else. The firm puts this principle in motion in work-life balance for employees and emphasis on truly getting to know our clients so we can better understand their dreams, goals, and ideas.

Benefits & Perks:

• FLEX FRIDAYS: Our standard workweek is Monday through Thursday. Need to shift a day for life stuff? No problem! Swap a weekday with Friday if/when needed.
• Comprehensive health benefits
• Flexible working arrangements
• Opportunities for internal advancement and career development
• Relaxed office environment with "smart casual" dress code
• Monthly company sponsored events (Check out our socials for pics!)
• Monday Morning Breakfasts
• Frequent Lunches
• PTO & paid company holidays (Including the entire week between Christmas and New Year!)
• Traditional & Roth 401k with a 3.5% company match
• Daily Snack Cart

Awards

2026 Biz 417 Best Places to Work

2025 Biz 417 Best Places to Work

2025 ULI Impact Award

2024 Biz 417 Best Places to Work