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Connection

Helpdesk Support Technician

Connection

Location
Onsite (Brea, CA)
Compensation
$29 - $29/hr
Employment
Full-time
Level
Mid Level
Posted 3 days ago

About the Role

Connection is a global IT solutions provider connecting people with technology to enhance growth and productivity. This role supports a client in the heavy civil construction industry by providing hands-on technical support and IT infrastructure services.

Skills

Help Desk Support Hardware Troubleshooting Software Troubleshooting Laptop Provisioning Desktop Deployment Printer Configuration Active Directory User Account Administration Customer Service Problem Solving Interpersonal Communication Windows OS Microsoft Office Ticketing Systems

Full job details

Overview

Help Desk Support Technician

Industry: Heavy Civil ConstructionLocation: Brea, CA (100% On-Site)Schedule: Monday-Friday, 8:00 AM-5:00 PMPay Rate: $29.00/hourDuration: Contract through the end of the yearTravel: None

Ready to hire ASAP!

Position Overview

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.

The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

 

 

Responsibilities

Responsibilities

  • Provide day-to-day Help Desk support for end users
  • Troubleshoot hardware, software, and peripheral issues
  • Provision, configure, and deploy laptops and desktop computers
  • Install, configure, and troubleshoot printers
  • Create, modify, and maintain user accounts in Active Directory
  • Respond to and resolve technical support requests in a timely manner
  • Document support activities and maintain accurate records
  • Deliver excellent customer service while assisting users with technical issues

Min

Max

Qualifications

Qualifications

  • 2-4 years of Help Desk or Desktop Support experience
  • Experience provisioning and configuring Windows laptops and desktops
  • Working knowledge of Active Directory, including user account administration
  • Experience supporting printers and common office hardware
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Friendly, professional, and customer-focused approach
  • Ability to work independently and manage multiple priorities

Preferred Qualifications

  • Experience working in a corporate office environment
  • Familiarity with Microsoft Windows operating systems and Microsoft Office
  • Exposure to ticketing systems is a plus