Helpdesk Specialist Entry

<div><b style="color: rgb(0, 0, 0); font-family: ">Description</b><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.</span><br style="color: rgb(0, 0, 0); font-family: "><b style="color: rgb(0, 0, 0); font-family: "><br>Responsibilities:</b><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">1. Responds to and diagnoses problems through discussion with users.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">3. Ability to understand and maintain inventory management.&nbsp;</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">4. Provides support to end users on a variety of issues.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">5. Identifies, researches, and resolves technical problems.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">6. Responds to telephone calls, emails, and personnel requests for technical support.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">7. Documents, tracks, and monitors the problem to ensure a timely resolution.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">10. Simulates or recreates user problems to resolve operating difficulties.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">11. Recommends systems modifications to reduce user problems.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">12. Knowledge of Office 365.</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">13. Ability to maintain users accounts in Active Directory.&nbsp;</span><br style="color: rgb(0, 0, 0); font-family: "><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">Minimum Education/Certification Requirements:</span><br style="color: rgb(0, 0, 0); font-family: "><span style="color: rgb(0, 0, 0); font-family: ">Bachelor’s degree in IT or related field or equivalent experience</span></div>