Skip to content
Sysadmin Jobs

Helpdesk IT Specialist

Steel Dynamics, Inc.

Location
Onsite (Sinton, TX)
Level
Entry Level
Posted 1 week ago

About the role

Steel Dynamics is a leading domestic steel producer and metals recycler. This entry-level Help Desk IT Specialist role supports the Southwest Division IT team by providing Tier 1 technical support and maintaining hardware, software, and network infrastructure.

Skills

Hardware installation Software maintenance LAN networking Voice systems support Cabling Tier 1 support Active Directory Computer imaging Ticketing systems Inventory management Customer service Communication skills Problem-solving Windows 11 Windows Server

Full job details

Subsidiary

Steel Dynamics

Overview

Help Desk is an entry-level position on the IT Team at SDI Southwest Division

Responsibilities

  • Installation and maintenance of all computer hardware and software
  • Assisting with the support of all aspects of LAN-based networking
  • Assisting with the installation and maintenance of voice systems; usually limited to cabling, phones, headsets and software
  • Assisting with the cabling in new and existing locations for network, computers, phones or other equipment such as printers
  • Repairing or upgrading computer systems as needed
  • Providing Tier 1 level support on hardware and software technical issues
  • Assisting with modification of Active Directory users, groups, and permissions
  • Creation, updating and management of computer images
  • Prepare documentation to assist end-user adoption of new and existing tools
  • Work in the ticketing tool fulfilling all end-user incidents and requests in compliance with agreed SLA’s
  • Manage the computer equipment inventory
  • Any other duties as assigned by the IT Supervisor
  • Provide on-call 24/7 support in case of emergency

Qualifications

  • Must be a computer course student, graduate, or have computer-related work experience 
  • Knowledge of Windows 11 required, Servers 2022 and above preferred
  • Computer certifications o CompTia A+ or Simila

Required:

 

  • Customer Service Oriented
  • Good communication skills
  • Problem-solving Skills
  • Proactive and Self Driven
  • Team working
  • Computer Certifications o CompTia Network+ o CompTia Security + o Or similar (Google)

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.