Helpdesk Customer Service Technician

Helpdesk Customer Service Technician

Hourly range: $23.55-$32.00

Full-time In-Office Position

WEBB is currently seeking a Helpdesk Customer Service Technician to join our Information Technology team!

This position plays a critical role in supporting daily IT operations and ensuring a seamless technology experience for our internal teams. We are looking for a proactive, service-oriented professional who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional support.

Responsibilities

• Provides day-to-day helpdesk support by monitoring and resolving IT tickets through the online tracking system
• Performs routine maintenance, troubleshooting, and repair of workstations, hardware, and software
• Installs, configures, and maintains new hardware, software, and system upgrades
• Assists with system maintenance, data backups, and overall network reliability
• Supports custom applications and assists users with technical issues and training
• Collaborates with the Director of Information Technology on projects and department initiatives
• Maintains documentation and contributes to the development and management of standard operating procedures
• Ensures a high level of system security, reliability, and performance
• Provides both internal and external client support with a strong customer service focus

Requirements

• Honest, dependable team player with a strong sense of integrity
• Working knowledge of workstation repair and maintenance
• Experience with Microsoft Windows Professional/Server and Microsoft Office applications, including cloud services
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Ability to work independently and collaborate effectively with diverse teams
• Professional, reliable, and maintains a high level of accountability
• Ability to adapt to changing priorities, delays, and unexpected events
• Willingness to be available during and outside regular business hours as needed
• Strong attention to detail and commitment to accuracy
• Ability to maintain a high level of confidentiality
• Dedicated to providing exceptional client service
• Flexible and responsive in a fast-paced environment
• Proven ability to manage competing priorities and meet deadlines

WEBB is an equal opportunity employer (EOE) that offers a competitive benefits package to all full-time employees including, but not limited to 401(k) plan, wellness program, membership sponsorship, medical, dental, vision, life insurance, disability, mentor program, and education assistance.