Helpdesk Analyst Level 1

About Solutions 4 Community Health (S4CH)

Solutions 4 Community Health (S4CH) is a mission‑driven organization specializing in optimizing Community Health Centers through innovative revenue cycle management, AI‑powered billing solutions, and data analytics. S4CH partners with safety‑net providers to reduce missed or rejected claims, strengthen financial sustainability, and improve operational performance.

Through tailored administrative support, IT services, and EMR optimization, S4CH helps health centers streamline workflows, enhance care delivery, and remain focused on their core mission of serving communities.

Key Services & Solutions

• Revenue Recovery & Optimization: AI‑powered billing and in‑depth analyses, including multi‑year lookback reviews, to identify and recover missed or underpaid claims.
• Consulting & Administrative Support: Strategic leadership, operational guidance, and administrative services to support health center management and growth.
• Data Analytics & Reporting: Custom dashboards and reporting tools to track financial trends, identify risk areas, and uncover performance opportunities.
• EMR Training & Transformation: EMR optimization and end‑user training to improve efficiency, documentation, and system utilization.
• Clinical Quality & Practice Management: Workflow optimization and quality improvement initiatives to support high‑quality, compliant patient care.

Our Approach

S4CH serves as a trusted, long‑term partner to Community Health Centers, embedding expertise, technology, and operational support to drive sustainable outcomes and measurable impact.

The Helpdesk Analyst provides technical support and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients through corrective steps. 

ESSENTIAL FUNCTIONS:

• Assists in maintaining inventory as outlined by departmental processes
• Carries out tasks assigned by the director of IT Support Operations as needed
• Troubleshoots technical issues within SRHC environment
• Maintain a record of knowledge/solutions within a structured knowledgebase
• Escalates unresolved requests and incidents to higher tiers
• Conducts initial triage/troubleshooting on a wide range of technology issues
• Assists maintenance of login requests (add, changes and deletions)
• Assists MIS Department in maintenance of work stations when available.
• Create, update, and close tickets following the Incident management workflow
• Determines impact and urgency of an incident and support request to determine priority

Education & Experience

• High School Graduate/GED (Required)
• Valid Active NYS Drivers License (subject to MVR check)
• 1-2 years direct relevant IT/Helpdesk experience

Job Type: Full-time

Pay: $23.00 - $25.24 per hour