Skip to content
Skip to content
Sysadmin Jobs
S

Help Desk Tier 2 Mac Windows

Sharp Solutions Inc

Location
Onsite (Denver, CO)
Compensation
$42k - $48k/yr
Employment
Full-time
Level
Entry Level
Posted 2 weeks ago

About the Role

Join Sharp Solutions Inc. in supporting the USGS Service Desk by providing essential on-site technical support for Windows and Mac systems. This role is crucial for maintaining the operational efficiency of the Denver service desk.

Skills

Windows OS MacOS iOS Active Directory Microsoft Office Suite Hardware Support Software Support Network Printer Configuration Security Patching AV Support Problem Solving Technical Documentation Communication Skills Analytical Skills System Imaging BIOS Updates

Full job details

Join our team supporting USGS Service Desk!

JOB RESPONSIBILITIES:

 

  • Deliver on-site deskside support at the Denver, CO location.
  • Provide hardware and software support for Windows and Mac desktops and laptops.
  • Configure, test, and install printers, scanners, and network copier/printers.
  • Install and configure laptops and PCs using standardized computer images.
  • Support users with file share access and permissions-related issues.
  • Track, log, and report all service requests accurately.
  • Perform security vulnerability patching and remediation.
  • Provide conference room/AV support as needed.
  • Ensure the latest approved BIOS updates and system patches are applied to PCs and laptops.
  • Carry out additional duties as assigned.

 

 

Skills & Experience:

1–2 years of related experience.
Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred.
Excellent problem-solving skills.
Knowledge of Windows operating systems.
Strong experience supporting iOS and macOS.
Working knowledge of Microsoft Office Suite.
Experience in managing Active Directory, including users, groups, and computers.
Excellent documentation, collaboration, and communication skills, both written and verbal.
Strong analytical skills and a creative, self-starting approach.
Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.


SSi is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action. SSi also prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability. VETS are encouraged to apply.