Help Desk Technician-IT514403
ICL Inc.
- Location
- Onsite (New York, NY)
- Compensation
- $50k - $60k/yr
- Employment
- Full-time
- Level
- Entry Level
Posted 3 weeks ago
About the Role
ICL is a global specialty minerals company focused on sustainable solutions for food, agriculture, and industrial markets. The Help Desk Technician provides tier 1 and 2 IT support to staff across New York City locations.
Skills
Help desk support
Customer service
Microsoft Windows
Microsoft Office
Hardware installation
Software installation
Troubleshooting
Active Directory
Asset management
Technical communication
Remote support tools
Full job details
JOB SUMMARY:
The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City area.
ESSENTIAL JOB FUNCTIONS:
- Provide tier 1 and 2 helpdesk support by phone, online and in-person through visits to NYC area locations.
- Follow established procedures to resolve common IT support requests.
- Provision and prepare IT equipment for staff.
- Maintain IT records, including asset management.
- Perform standard Active Directory management tasks.
- Assist with the development of and adherence to IT policies and procedures.
- Participate in on-call after-hours rotation schedule.
- Work with users to elicit the objectives behind their request and provide great customer service.
- Maintain a clean and well-organized work environment.
- Stay current with technology trends and continuously develop technical skills.
- Work on tasks and projects as assigned by supervisor.
EXPERIENCE:
- Providing exceptional customer service.
- Using Microsoft Windows and Office.
- Performing basic hardware and software installation and troubleshooting
- Collaborating with a team
- Utilizing strong written and verbal communications
QUALIFIATIONS:
- CompTIA A+, Network + or other technical trade certification.
- Prior technical training, education, or course work