Help Desk Technician - Customer-Facing IT Support

Phi International, Inc. is looking for a dedicated Help Desk Technician specializing in customer-facing IT support to join our team. In this role, you will provide technical assistance and support to end-users, troubleshoot and resolve IT issues, and deliver exceptional customer service. The ideal candidate is a problem-solver with strong communication skills and the ability to manage multiple support requests efficiently. This position plays a key role in maintaining smooth IT operations and enhancing user satisfaction across the company.

• Respond promptly to IT support requests from end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Document support activities and maintain records in the ticketing system.
• Escalate complex technical problems to senior IT staff when necessary.
• Provide guidance and training to end-users on common IT issues and best practices.
• Assist with IT asset management and inventory tracking.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1-3 years of experience in help desk or customer-facing IT support roles.
• Strong knowledge of Windows and macOS operating systems.
• Experience with common office software, hardware troubleshooting, and network basic knowledge.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize support requests effectively.
• Familiarity with ticketing systems and remote assistance tools.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Wellness Resources