Help Desk Technician

Location: Main Office is in Philadelphia + 6 other locations
Job Type: Full-Time, In-Person (Monday to Friday)
Remote Work: In-person required for the first few months; remote work opportunities may be available thereafter

About the Role

We are seeking a detail-oriented and client-focused Helpdesk Technician to join our IT team at a well-established law firm. This role is ideal for a motivated individual with strong technical troubleshooting skills and a commitment to providing exceptional support in a professional services environment.

As a Helpdesk Technician, you will be the first point of contact for attorneys, paralegals, and administrative staff experiencing technical issues. Your ability to communicate effectively, resolve problems efficiently, and maintain confidentiality is essential in our fast-paced legal environment.

Key Responsibilities

• Respond to and resolve helpdesk tickets in a timely and professional manner.
• Provide technical support for Windows OS, Microsoft Office Suite, and legal-specific applications.
• Manage user accounts in Active Directory and Microsoft 365 (creation, deactivation, password resets).
• Assist with email setup and troubleshooting (Exchange, ActiveSync, mobile devices).
• OS imaging, installation of applications, programs, drivers, etc.
• Familiarity with various mobile devices and technology is a plus.
• Support video conferencing tools such as Microsoft Teams, Zoom, and WebEx.
• Install and configure Windows-based workstations and peripherals.
• Map network drives and printers; troubleshoot connectivity and hardware issues.
• Provide basic network support (TCP/IP, VPN configuration).
• Maintain accurate IT documentation and follow internal procedures.
• Collaborate with IT team members and escalate issues when necessary.

Qualifications

• 2+ years of experience in IT support or helpdesk roles, preferably in a professional services or legal environment.
• Strong troubleshooting and critical thinking skills.
• Familiarity with Active Directory/EntraID, Microsoft 365, and Windows OS.
• Experience supporting third-party applications (e.g., Adobe, web browsers).
• Knowledge of VPN technologies
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with discretion.
• Ability to lift technical equipment up to 50lbs
• Relevant certifications (CompTIA, Microsoft, etc.) and a college degree are a plus.

Work Schedule & Location

• Schedule: Monday to Friday, standard business hours.   OT as necessary 
• Location: On-site for the first few months to ensure proper onboarding and team integration.
• Remote Work: Potential for hybrid or remote work arrangements after the initial period, based on performance and business needs.

If you are passionate about technology and enjoy helping professionals stay productive in a high-stakes environment, we encourage you to apply.

EOE  M/F/D/V