Help Desk Technician

Do you love untangling tech troubles, helping people get back to work fast, and keeping systems humming behind the scenes? If you enjoy being the go-to person when things go “beep,” “buzz,” or “uh‑oh,” we’d love to meet you.

As a Help Desk Technician, you’ll be a key member of our Information Technology team, supporting staff, systems, and vendors while ensuring an excellent user experience across the organization—without skipping a beat.

What You'll Do:

• Be the first line of defense for IT Help Desk tickets—triaging, troubleshooting, resolving, and following up
• Answer Help Desk calls promptly so users stay productive and stress-free
• Install, run, enhance, update, and administer Credit Union systems
• Monitor systems to ensure performance and user experience aren’t impacted
• Partner with management to recommend and implement cost‑effective, future‑forward technology solutions
• Collaborate with and manage relationships with vendors, managed IT providers, and internal teams
• Maintain high-level knowledge of hardware, software, and applications used throughout the organization
• Create and share easy-to-follow documentation and instructional procedures
• Assist with implementation, maintenance, upgrades, and repairs of existing systems
• Multitask like a pro—supporting multiple users while keeping response times low
• Communicate technical concepts clearly, patiently, and without the jargon
• Ensure IT standards, guidelines, and procedures protect systems and minimize security risks
• Work both independently and as part of a collaborative team
• Pitch in on other IT-related duties as needed (because teamwork matters!)

What You Bring:

Experience

• 1–3 years of similar or related IT experience

Education (one of the following)

• Two-year college degree
• Specialized certification or licensing
• Vendor-led training courses
• Job-specific skills gained through an apprenticeship or hands-on experience

Skills & Strengths

• Strong knowledge of hardware, system software, networks, and applications
• Excellent communication and time-management skills
• Confidence working with sensitive or confidential information
• Ability to motivate, influence, educate, and support others
• Comfortable managing projects, resources, and vendor relationships
• Previous financial institution or USERs software experience preferred
• Ability to work independently, travel as needed, and use standard office equipment

Why You’ll Love It Here: 
You’ll work with a supportive, fun team that truly cares about members and each other. 
You’ll make a real impact in people’s lives. 
You’ll build valuable skills (and lifelong friendships) along the way.

Ready to bring your positive energy, attention to detail, and love for helping people to a place that feels like home? Apply today!

Superior Choice Credit Union is your friendly local financial institution, serving communities for the past 92 years. SCCU gleefully employs over 150 team members, dedicated to providing superior service to over 30,000 credit union members across 12 branches in the Wisconsin/Minnesota area. Learn more at superiorchoice.com.