Skip to content
Sysadmin Jobs
Abacus Technology

Help Desk Technician

Abacus Technology

Location
Onsite (Killeen, TX)
Level
Entry Level
Posted 2 days ago

About the Role

Abacus Technology is seeking a Help Desk Technician to provide technical support for the Army Test and Evaluation Command systems at Fort Cavazos. The role involves troubleshooting hardware and software issues, managing support tickets, and ensuring timely resolution for customers.

Skills

Help desk support Technical support Troubleshooting Hardware installation Windows desktop OS Network connectivity Customer service Communication skills DoD 8570 compliance A+ certification Network+ certification IT hardware deployment System configuration

Full job details

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos.  This is a full-time position.

Responsibilities

  • Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).  
  • Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate. 
  • Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups. 
  • Troubleshooting desktop, laptop, printers, and network connectivity problems.  
  • Set up new desktop users. 
  • Install, configure, and maintain desktops and printers. 
  • Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise. 
  • Monitor and resolve assigned issues received through the call-tracking system. 

Qualifications

1+ years experience providing help desk support.  HS diploma or GED.  Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I).  Experience with Windows desktop OS.  Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices.  Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.  Experience with a DoD or Army IT environment a plus.  Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization.  Must be a US citizen and hold a current Secret clearance.

 

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

 

EOE/M/F/Vet/Disabled