Help Desk Support Tier 1

Job DetailsLevel: EntryJob Location: Beavercreek Office - Beavercreek, OH 45431Position Type: Full TimeTravel Percentage: NegligibleWho We Are Sabel Systems Technology Solutions, LLC is a leading solution provider and rapidly growing Information and Communications Technology Company specializing in innovative and agile Digital Engineering and Acquisition Technical Stack design, implementation, and support, Strategy and Policy Development, Financial Management, Software Solutions Development, Requirements Analysis and Training, to name a few. Our client base is mostly in the DoD Federal Government Contracting space and we also partner with prime Government Contractors such as Siemens, Booze Allen, McKinsey and have work in the commercial space as well. We provide clients with large business opportunities and training within our small business agility and people first culture. You will be joining a dynamic and highly motivated team with one goal: "Get quality and secure solutions in the customers hands as soon as possible”.   What You’ll Do Providing end-users with rapid, multi-channel access to support resources. Quickly resolve most reported user deficiencies at time of “first contact.” Process account request (System Access Request) and administration of accounts in a timely manner. Basic training on standard processes. Coordinating direct communication with Specific Tool POC.  Transcribe incident requests into ServiceNow. EG: Password resets, log in issues, environmental issues, etc.  Demonstrates a proactive approach to problem-solving, anticipating potential issues and developing innovative solutions to mitigate risks. Answer basic questions about their environment.  Escalating and following complex user issues through resolution Coordinating with Cloud Platform provider to ensure user request process compliance Develop operating procedures for helpdesk operations and account management activities.   Job Qualifications  Required Qualifications Certified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +) or able to complete certification within 60 days of hire. Digital engineering technology experience. Proficient in help desk operations and support. Ability to follow security protocols to protect sensitive data. Be a U.S. citizen and can obtain a Secret Clearance.  Excellent oral and written communication skills. The ability to work as part of a dynamic and fast-paced team and have a positive influence on team outcomes. Preferred Qualifications Experience building MS Office documents and briefings. Experience using Jira or similar online collaboration solutions. Proficient in helpdesk operations with relevant experience. Experience with SharePoint, including Power Automate flows and Power Apps development. Hands-on experience managing virtual machines.   Our Core Values Bias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress. Integrity: Respect. Ethics. Transparency. We do what’s right and earn lasting trust. Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations. Our EVP Promise Join Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work—so together, we can build the future with purpose. “Rewarding Impact. Building Futures Together.” Compensation Compensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location. Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few. Equal Employment Opportunity Sabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program. Reasonable Accommodation Sabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at [email protected] for assistance.