Help Desk Support Technician

Overview:

Westchester Jewish Community Services (WJCS), a nonprofit founded in 1943, has grown to be the largest provider of licensed outpatient community mental health services and one of the largest human service agencies in Westchester County. We provide state-of-the-art programs and services and compassionate care to more than 20,000 people of all ages and backgrounds each year.

We are currently seeking a full-time Help Desk Support Technician with strong analytical and problem-solving skills to work at our Headquarters in White Plains, NY. The salary for this position is $50,000 - $55,000/year based on experience and credentials.

Responsibilities:

As a valued member of our team, your responsibilities will include, but are not limited to:

• Serving as the primary help desk contact and successfully respond to and close tickets in a timely fashion.
• Installation, operation, maintenance and support of Information Systems and voice and data communication. 
• Providing hands-on desktop support for desktops, laptops, printers, copiers, and mobile devices, including diagnosing and resolving both hardware and application issues.
• Deploying operating systems, applications, and updates using Microsoft SCCM.
• Supporting end users with Microsoft SharePoint and Microsoft Office 365 web apps.
• Assisting in problem resolution of infrastructure issues.

Requirements:

We are seeking candidates who possess the following qualifications:

• Associate degree or higher required. 
• Minimum of 3 years of desktop support experience troubleshooting desktops, laptops, printers, copiers, mobile devices, and network issues.
• Experience troubleshooting applications and network issues across desktops, laptops, and mobile devices.
• Experience using Microsoft SCCM for software and operating system deployments.
• Experience using and supporting Microsoft SharePoint and Microsoft Office 365 web apps.
• Proficiency with Windows 11 and Active Directory, along with a basic understanding of networking concepts.
• Experience working with computer hardware, printers, and basic network equipment.
• Experience using a help desk ticketing system.
• Must be proficient in Microsoft Windows and Microsoft Office Suite.
• Must have reliable transportation and be able to travel to all agency sites in Westchester County.
• Ability to work in a team environment and provide excellent user support to all staff.
• Excellent verbal and written communication skills in English.

What WJCS has to offer you:

In addition to meaningful work and a supportive team environment, we offer a competitive benefits package, including:

• Generous paid time off.
• Comprehensive Health Benefits, Flexible Spending Account (FSA) and a Healthcare Reimbursement Arrangement (HRA).
• 403(b) Plan and an Agency-Paid Pension Plan.
• Ongoing Professional Development and Training.
• Employee Assistance Program.
• Tuition, day-care, and personal emergency reimbursements.
• Disability and life insurance.
• Staff appreciation events and employee mental health and wellness initiatives.

WJCS INC. IS AN EQUAL OPPORTUNITY EMPLOYER