Help Desk Support

Description

We are seeking a highly motivated and technically proficient professional to join our team

in a high-volume, metric-driven call center within the financial services industry. This

role requires an individual who can balance strong technical troubleshooting capabilities

with exceptional customer service skills in a fast-paced environment.

The ideal candidate will be comfortable handling a high volume of calls, meeting

performance metrics, and delivering a seamless support experience to end users. Success

in this role depends on the ability to quickly diagnose technical issues while maintaining

professionalism, empathy, and clear communication with clients.

This position will require working non-standard shifts, including nights, weekends, and

holidays. There may also be a possible mandatory two-week furlough at the end of the

calendar year.

Key Responsibilities

 Serve as the first point of contact for technical support in a high-volume call

center environment

 Troubleshoot and resolve hardware, software, and connectivity issues

 Achieve defined performance metrics, including After Call Work (ACW),

schedule adherence, and quality standards

 Communicate technical solutions clearly to non-technical users

 Document issues, resolutions, and interactions accurately

 Use internal knowledge bases and tools to drive faster, more consistent

resolutions

 Manage time e􀆯ectively in a metrics driven call center environment

Required Technical Skills

 Identity & Access Management

o Active Directory (user and access management)

o Multi-Factor Authentication (MFA) technologies

o FIDO passkeys

Raymond James Technical Service Center Contractor Job Req

Rev: 10 Apr 2026

 Endpoint & Productivity Tools

o Microsoft 365 and Microsoft O􀆯ice Suite

o Windows OS troubleshooting

o Adobe product support

 Device & Mobility Support

o Mobile Device Management (MDM) technologies

 Virtual/Desktop Environments

o Citrix or virtual desktop environments

 Application Support

o In-house/internal software troubleshooting

o Web-based application troubleshooting

o Browser troubleshooting

 Networking & Connectivity

o Foundational networking concepts, including:

 VPN

 Wi-Fi

 TCP/IP

 Peripheral Support

o Printer and scanner troubleshooting

New Hire Training

• TSC New Hire training is a lot like going “back to school”. The trainers will expect everyone to participate, be engaged, take notes, and ask questions.

• Quizzes will be administered throughout the training period to assess your learning progress.

• There will be a final test at the end of the training period in which a score of 80% or higher is required to graduate from training. If you do not receive at least an 80% or higher, your assignment with Raymond James will be ended. Associates cannot retake quizzes or tests.

Skills

Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows, Support, Phone support, Ticketing system, Servicenow

Top Skills Details

Help desk support,Help desk,Troubleshooting,Customer service,Service desk,Windows,Support,Phone support,Ticketing system,Servicenow

This is a Contract to Hire position based out of St. Petersburg, FL.

The pay range for this position is $27.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in St. Petersburg,FL.

This position is anticipated to close on Jul 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.