Help Desk Specialist II

SAIC is looking to fill an "as needed" Help Desk Support position located in Washington, DC. This role will be specifically supporting one of our Healthcare programs. This role will require someone to work onsite and directly interact with our customers. 

 

Duties: 

Provides first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, system and network status, and problem entry via problem tracking tool. 

Maintains and updates tracking tool. 

May report recurring problems to management.  

Provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. 

Must be able to work in a fast paced environment.

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.