Help Desk Specialist
Infirmary Health
- Location
- Onsite (Mobile, Alabama)
- Employment
- Full-time
- Level
- Entry Level
About the Role
Infirmary Health is Alabama's largest non-governmental healthcare system, serving a multi-county region with hospitals, clinics, and specialized care facilities. This role supports the organization's mission by providing essential technical assistance and troubleshooting to ensure seamless operations for the user community.
Skills
Full job details
Responsibilities
Provides Help Desk technical assistance to the Infirmary Health user community by evaluating, trouble shooting, and resolving computer hardware/applications and pc-related software problems. Investigates technical problems in all applications, network and pc support areas, and escalates unresolved matters to the appropriate recipient.
Qualifications
Minimum Qualifications
Strong client-facing and communication skills
Ability to diagnose and resolve basic computer technical issues
Desired Qualifications
Associate Degree or completion of IT training program
IT Help desk experience
Experience with EPIC EMR