Help Desk Representative - Night shift
SunSoft Online
Archived posting
This posting has expired
Sorry, applications are closed for this role.
Onsite (Phoenix, AZ)
Entry Level
$24 - $26/hr
Posted 1 week ago
Skills
IT Help Desk
Triage
Troubleshooting
Internet Connectivity
PC/Desktop Systems
Printers
Active Directory
VPN Tunnel Configuration
Customer Service
About the Role
- Answering incoming calls for IT-related support.
- Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
- Assist with Active Directory password resets, VPN tunnel configurations, etc.
- Provide excellent customer service in high stress or contentious situations.
- Work with vendors to identify root cause issues.
- Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
from 11pm-7am
Required Skills: IT Help Desk Experience (Willing to work 11pm-7am shift)
Preferred Skills: CompTIA A+ certification, Previous experience working for DPS or law enforcement
Similar Jobs
Help Desk Technician (62065)
ADAMS AND ASSOCIATES INC
Onsite (Reno, NV)
$23/hr+
S
Help Desk Analyst
S R INTERNATIONAL INC
Hybrid (Harrisburg, PA)
$21 - $21/hr
T
Help Desk Support Technician
The Providencia Group
Onsite (El Paso, Texas)
P
Help Desk Specialist
Planned Systems International, Inc.
Onsite (San Antonio, TX)
Q
Enterprise IT Support Engineer - OSC
QTS Data Centers
Onsite (US GA Atlanta Suwanee 1 DC1, Georgia)
C
Junior Helpdesk Specialist (Overnight)
Chenega Corporation
Onsite (St Louis, Missouri)
C
IT SUPPORT SPECIALIST I
City of Amarillo
Onsite (City Hall, Florida)
$20 - $23/hr
Help Desk Technician (HDA)
Zigabyte Corporation
Onsite (Montgomery, Alabama)
S
Help Desk Technician- Level II
Sentrillion
Onsite (Sierra Vista, AZ)
$19 - $21/hr
E
IT Help Desk
Ensign Services
Onsite (Salt Lake City, Utah)
$20 - $22/hr