Help Desk Representative - Night shift
SunSoft Online
Onsite (Phoenix, AZ)
Entry Level
$24 - $26/hr
Posted 2 days ago
Skills
IT Help Desk
Triage
Troubleshooting
Internet Connectivity
PC/Desktop Systems
Printers
Active Directory
VPN Tunnel Configuration
Customer Service
About the Role
- Answering incoming calls for IT-related support.
- Provide triage/troubleshooting steps to resolve complex technical issues related to Internet connectivity, PC/Desktop systems, printers, etc.
- Assist with Active Directory password resets, VPN tunnel configurations, etc.
- Provide excellent customer service in high stress or contentious situations.
- Work with vendors to identify root cause issues.
- Coordinate system outages to leadership and work with Tier II and III teams to keep customers informed on progress.
from 11pm-7am
Required Skills: IT Help Desk Experience (Willing to work 11pm-7am shift)
Preferred Skills: CompTIA A+ certification, Previous experience working for DPS or law enforcement
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