Help Desk Manager - PIPELINE
Orion Consortium
- Location
- Onsite (Fort Meade, MD)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Orion Consortium is seeking a Help Desk Manager to supervise staff supporting AI, chat, phone, and in-person user requests. The role involves managing help desk performance through metrics and presenting usage statistics to stakeholders.
Skills
Full job details
TS/SCI FS poly required.
*This is a pipeline position for an anticipated new contract, with staffing expected to begin in November 2026. Employment opportunities are contingent upon final staffing requirements. Applications are being accepted in advance to identify qualified candidates for potential openings.*
Description
Provide daily supervision and direction to staff who are responsible for AI, AI-assisted, chat, phone and/or in-person support to users in the areas of communications, collaboration tools, and applications. Serve as the first point of contact for troubleshooting Help Desk performance. Manage via performance metrics, gather and present usage statistics and information.
Requirements TBD
Clearance Required: TS/SCI with Full-Scope polygraph