HELP DESK I - INFORMATION SYSTEMS-FT-DAYS
Jefferson Regional Med Ctr
- Location
- Onsite (Pine Bluff, Arkansas)
- Employment
- Full-time
- Level
- Entry Level
About the Role
Jefferson Regional Medical Center is seeking a Help Desk I technician to serve as the first point of contact for IT-related issues within its Information Systems Department. The role focuses on providing efficient technical support to end-users in a healthcare environment.
Skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Short-term Disability
- Long-term Disability
- Life Insurance
- Paid Time Off
- Matching Retirement Plans
Perks
- Tuition Reimbursement
- Career growth
Full job details
https://www.livebinders.com/b/3569203?tabid=860a9cd1-70cc-218c-1a2d-55063c55d10d
What You Should Know About the Help Desk I:
- Typical Hours: Monday- Friday from 8:00 a.m.- 4:30 p.m. Position will rotate for call.
- This position is based within Jefferson Regional Information Systems Department
Job Summary:
The Helpdesk Level 1 Support Technician is the first point of contact for all IT-related issues and requests within Jefferson Regional. This role is responsible for providing technical support to end-users across the organization, including troubleshooting hardware, software, and network-related issues. The ideal candidate will have excellent communication skills, a customer service-oriented mindset, and a basic understanding of IT systems, with a focus on providing efficient and effective support in a healthcare environment.
Help Desk I Qualifications:
- High School diploma or equivalent required.
- Associate Degree or Bachelor’s Degree in Information Technology or other related field preferred.
- Certification in CompTIA A+, ITIL Foundation, or equivalent preferred.
- Minimum Requirements:
- Technical Skills: Basic understanding of Windows operating systems, Microsoft Office Suite, and common IT hardware (e.g., desktops, laptops, printers)
- Soft Skills: Strong problem solving skills, effective communication abilities, and a customer service oriented attitude
- Other Requirements: Ability to handle multiple tasks in a fast paced environment, strong attention to detail, and the ability to work independently or as part of a team
- Preferred Requirements:
- Experience: 0-2 years of experience in IT support or helpdesk role, preferably in a healthcare environment a plus
- Proficient knowledge in windows operating systems, Microsoft Office Suites, and IT hardware.
Benefits & Perks: your health and happiness matters! We offer:
- Competitive Health, Dental, and Vision Insurance
- Short- & Long-Term Disability
- Life Insurance
- Paid Time Off
- Matching Retirement Plans
- Tuition Reimbursement
- Career growth
- And much, much, more!
Jefferson Regional complies with applicable Federal Civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.