Help Desk (Hybrid)

Description

Choisys Technology is seeking a Help Desk professional with the following skills to support a DoD customer in Fort Eustis, VA.

This position requires 2 days per week in the office, with the potential for more days if mission demands.

• Positive customer service attitude and working knowledge of computer systems are two essential qualities required for the Help Desk position at the Army Training Support Center-Lifelong Learning Center (ATSC-LLC) Blackboard.
• You will be responsible for: Coordinating internal trouble tickets with the engineers while maintaining open and timely communications with both the end user and the technical team as they seek resolution for complex issues
• Act as liaison between Help Desk and System Engineers; Answering Help Desk calls; Responding to ATHD-AESMP tickets
• Assist with Bb101 Enrollment processing; Perform Touch Point data formatting; Perform Monthly and adhoc Report formatting

Requirements

• 2 years Help Desk experience or similar customer service area
• Windows 10 experience
• Experience with MS Office products (specifically Word, Excel, and PowerPoint)
• Ability to obtain COMPTIA Security+ CE certification within 6 months of start date
• Secret clearance is preferred but must be US Citizen and ability to obtain T1 Investigation

Choisys is a proud Service-Disabled Veteran-Owned Small Business (SDVOSB) and a SBA certified 8(a) Business Development Program participant. We deliver Higher Value through customer-centric solutions that drive innovation and adapt to evolving mission requirements – with well documented success on numerous programs within the Civilian, Defense, and Intelligence communities. We are experts in IT Service Delivery processes and industry best practices, continuously integrating the framework of our ISO 9001, 20000, and 27001 certifications to achieve service excellence. Choisys combines empirical methodologies and lessons learned with leading-edge solutions to solve complex problems, provide ongoing support, and deliver quantifiable benefits. Our mission focus areas include, but are not limited to, PMO Support, Health IT, Education + Learning, Infrastructure Management, and Cyber Security.

Choisys Technology, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. The candidate must have the ability to sit for long periods of time, ability to discern colors, ability to read and monitor a computer screen for an extended period.

Choisys is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.

Please click on the following links for more information:

E-Verify Participation Poster: Click Here

For more information visit the USCIS’ website: https://www.uscis.gov/e-verify/employees