We are looking for a skilled and motivated Tier 2 IT Support Specialist to join our growing cloud operations team.

This is not your typical end-user helpdesk role — you will be working directly with IT professionals and administrators, handling escalated technical cases, and supporting complex Microsoft 365 and cloud infrastructure environments.

Key Responsibilities

Provide Tier 2 technical support for Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, OneDrive, and Intune.
Troubleshoot and resolve escalated issues from Tier 1 and internal IT teams.
Assist with configuration, monitoring, and administration of 365 services.
Support user identity and access management (Azure AD, permissions, and security policies).
Document technical procedures, incidents, and known issues for knowledge sharing.
Collaborate with the infrastructure and migration teams on ongoing projects.
Maintain strong adherence to SLAs and ensure minimal downtime for business-critical systems.

Requirements

Requirements

2+ years of experience in IT support or helpdesk roles (Tier 2 or higher).
Solid knowledge of Microsoft 365 services (Exchange, Teams, SharePoint, Intune).
Familiarity with Azure AD, user management, and security configurations.
Strong troubleshooting and analytical skills.
Experience with Windows Server, Active Directory, and Group Policy.
Excellent communication and documentation skills (English – professional level).