Help Desk Apprenticeship

Overview

Provide technical assistance to computer users and answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Responsibilities

The term of the apprenticeship is 1 year with an OJL attainment of all competencies listed, supplemented by the minimum required 244 hours of related instruction from the courses herein. (Note: The competency-based training approach does not require hours.)

• Monitor computer system performance to ensure proper operation.
• Collaborate with others to resolve information technology issues.
• Install computer hardware.
• Read documents to gather technical information.
• Resolve computer software problems.
• Provide technical support for software maintenance or use.
• Install computer software.
• Maintain computer hardware.
• Collaborate with others to determine design specifications or details.
• Test software performance.
• Document operational activities.
• Evaluate utility of software or hardware technologies.
• Provide recommendations to others about computer hardware.
• Recommend changes to improve computer or information systems.
• Teach others to use computer equipment or hardware.
• Train others in computer interface or software use.
• Test computer hardware performance.
• Conduct research to gain information about products or processes.
• Update knowledge about emerging industry or technology trends.
• Participate in staffing decisions.
• Supervise information technology personnel.
• Modify software programs to improve performance.

Qualifications

• Must be at least 16 years of age.
• Complete two CTE Courses related to the field.
• Maintain a 3.0 grade-point average (on a 4.0 scale) in apprenticeship-related course-work.
• Maintain at least a 90 percent attendance record overall for grades 9-12.
• Maintain at least a 95 percent on time.
• Passing all current courses.
• On track to graduate.
• Be authorized to work in United States. 
• Receive two instructor recommendations.
• Apprenticeship visit to Industry Partner.

We are proud to be an Equal Opportunity Employer.

Company-paid background check required upon hire.