Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract
SunSoft Online
- Location
- Remote (Phoenix, Arizona)
- Compensation
- $22 - $25/hr
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
SunSoft Online is staffing a Help Desk Analyst role for an Arizona state agency's ERP and HR software support. The position involves providing technical assistance, managing ServiceNow tickets, and supporting user orientation for state employees.
Skills
ServiceNow
Technical Support
Ticket Management
Troubleshooting
Data Integrity Reporting
Process Documentation
User Orientation
ERP System Support
HR Software Support
Communication
Full job details
Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) – W2 Contract
SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency (Enterprise Resource Planning Division).
Hard requirements, read before applying:
- Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions)
- Authorized to work in the U.S. without sponsorship now or in the future, W2 only
- 1+ year of help desk or troubleshooting experience
- Hands-on experience with ServiceNow (ticket management), this is a hard requirement
The work:
Technical support for the state's ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation.
Details:
Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening.
Apply with your resume showing your current city at the top. Position closes Monday, August 10.
The facts: $22-25/hr W2 depending on experience · Monday-Friday 8:00-5:00 · fully remote (Phoenix-local candidates only, this is the agency's firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close) · contract through late January 2027, starting ~August 17 · HireRight background check and drug screening.