Help Desk Analyst - SeaTac

Lynden Incorporated is seeking a Help Desk Analyst to work as part of our SeaTac based team.  You will provide first-tier support to Lynden employees for computer systems, software and hardware, including installations, setup, error messages and application usage. This position is not safety sensitive.

Who we are: 

Lynden is a family-owned transportation and logistics company that allows our customers to balance speed and budget by shipping via air, land, or sea. Our corporate office, home to 190 employees, supports 15 Lynden companies and over 2,500 employees. With a remarkable history of no layoffs in 40+ years, we offer you job stability in a rewarding career that will be an adventure!

We encourage you to apply and bring your expertise if you:

• Act as the primary point of contact, managing incidents and service requests through resolution using the internal ticketing system.
• Deliver first-level support for computer and mobile device issues, including setup, installation, errors, and application usage.
• Identify and prioritize situations that require urgent attention by escalating the incident to appropriate resources.  
• Ensure timely, courteous communication and customer satisfaction.
• Perform routine system checks and monitors key services, escalating issues per Help Desk procedures.
• Assist with creating and updating knowledge base documentation as environments and technologies change.  
• Prepare monthly reports and participate in incident reviews.
• Support Help Desk improvement through projects and team initiatives.
• Demonstrate the ability to work independently and as part of a team both onsite and remotely.

What we need from you:

• 1-2 years relevant experience.
• Strong analytical, communication, and problem-solving skills.
• Ability to build effective working relationships with customers and co-workers in a team-oriented, collaborative environment.
• Proficiency with Windows OS, Microsoft Office, remote access, desktop support, printing, and mobile devices.
• Familiarity with Active Directory, Exchange, incident management, endpoint protection, mobile warehouse devices, SharePoint, or VMWare/Omnissa is a plus.

What you need to know: 

• Casual office setting with on-site gym
• Easy access to Link Light Rail
• Free onsite parking
• This is a hybrid position: 3 days in the office, Wednesday – Friday and 2 days’ work from home.
• Work hours:  Monday – Friday 8:00am to 4:30pm.
• During on-site training, the hours will be Monday – Friday 8:00am to 4:30pm.
• Rotating on – call shift to after hours and weekends, roughly 5 times per year

What’s in it for you:

• Discretionary bonus program
• Competitive wages with annual wage reviews
• Health Insurance – 2 medical plans to choose from as low as $0/month; dental and vision available with low employee payroll deduction
• Health Insurance for your family – cover your entire family for medical, dental and vision for $222/month on our HDHP
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Paid Time off – start with 17 days paid time off a year + additional paid extended leave. PTO days increase with years of service
• Paid Holidays - 8 paid holiday a year in addition to your PTO
• 401(k) with 50% of the first 6% contributed matched + additional annual retirement contribution
• Employee assistance program – at no cost to you
• Life Insurance, long term disability and AD&D – at no cost to you
• Tuition Reimbursement program
• Mass transit reimbursement
• Career advancement through internal promotions

  Fine Print:

All offers of employment are contingent upon the completion of a satisfactory background and pre-employment drug screen, excluding marijuana, where prohibited by law.  Random drug testing is required for all Lynden Incorporated employees, excluding marijuana from non-safety sensitive positions in Washington.

Lynden Incorporated is an equal opportunity employer.

Lynden Incorporated does not discriminate based upon race, color, religion, sex, marital status, military status, age, national origin, disability, or any other status protected by federal, state, or local law.