Help Desk Analyst Interm

Under direct supervision, provide intermediate technical software, hardware and peripheral problem resolution to all computer end users by performing question/problem diagnosis and guiding end user through step-by-step solutions. Clearly communicate technical solutions in a user-friendly, professional manner. 

Responsibilities

• Provide coverage for all calls and emails from users to Information Technology Help Desk and customer technical support during designated hours.
• Troubleshoot intermediate level computer software, hardware and peripheral issues.
• Log, document, resolve or refer technical questions and problems.
• Coordinate with other IT personnel to resolve problems requiring escalation to the next level support. Update end users on status of problem resolution.
• Acquire working knowledge of computer software, hardware and peripherals in order to support end users.
• Night and weekend call is required.
• Other duties and responsibilities as assigned.
• Regular and predictable attendance is required.
• Travel based on business needs, which may include occasional overnight or extended travel.
• Must possess and maintain a valid Driver's License and acceptable driving record.

Requirements

• 2 years minimum Help Desk experience required.
• Associate's Degree in Information Technology or a related field preferred.
• Combination of education and professional experience required.

Skills / Abilities

• Strong verbal communication and listening skills
• Demonstrated customer service skills
• Friendly and service-oriented
• Seeks to acquire knowledge in area of specialty
• Possesses strong technical aptitude
• Strong analytical and problem skills.

Southern Farm Bureau Casualty Insurance Company ("the Company") is an equal opportunity employer and maintains a policy of non-discrimination with employees and applicants for employment. The Company will not discriminate on the basis of race, color, religion, sex, age, national origin, disability, marital status or any basis prohibited by State or Federal laws.

 We are an equal opportunity Employer, M/F/D