Help Desk Analyst
INFO ORIGIN INC
- Location
- Onsite (Nashville, Tennessee)
- Compensation
- $10 - $15/hr
- Employment
- Contract
- Level
- Entry Level
About the Role
Info Origin is an AI-first technology company that designs and deploys intelligent systems to help enterprises operate with clarity and scale. This role offers an entry-level opportunity to join a 24x7x365 Tier 1 Help Desk team and build an IT career.
Skills
Full job details
Help Desk Representative
Location: Nashville, TN
Work Arrangement: Onsite
Job Type: Long-Term Contract
Interview: Video
Shift Schedule
Night Shift: 6:00 PM – 6:00 AM
Schedule: 4 days on / 3 days off each week
Job Summary
We are looking for a motivated Help Desk Representative to join our 24x7x365 Tier 1 Help Desk team. This is a great opportunity for someone looking to start or grow their IT career.
Prior Help Desk experience is not required. We value curiosity, problem-solving skills, willingness to learn, and a strong work ethic.
Responsibilities
- Provide Tier 1 support via phone, email, and service portal.
- Troubleshoot Windows, Microsoft 365, Outlook, hardware, printers, connectivity, and application issues.
- Document issues, troubleshooting steps, and resolutions.
- Research and resolve technical problems or escalate when needed.
- Follow Help Desk procedures and security requirements.
- Work effectively with customers and team members.
Qualifications
- Strong problem-solving and communication skills.
- Interest in technology and willingness to learn.
- Ability to troubleshoot and research unfamiliar issues.
- Positive attitude and willingness to accept coaching.
- Customer service, technical training, certifications, internships, or personal IT projects are a plus.
Build your IT career with a team that values learning and growth. Apply today!