Help Desk Analyst
Community Options, Inc.
- Location
- Onsite (Philadelphia, Pennsylvania)
- Compensation
- $50k/yr+
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
Community Options, Inc. is a national non-profit supporting individuals with disabilities. The Help Desk Analyst provides technical support for hardware and software issues across the company.
Skills
IT Support
Customer Service
Windows Environment
Hardware Troubleshooting
Software Troubleshooting
Active Directory
Office365
Computer Hardware
Android
IPhone
Mobile Device Management
Audio/Visual Support
Technical Documentation
Time Management
Interpersonal Skills
Security Practices
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- 403b Retirement Plan
Perks
- Birthday Holiday
Full job details
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Philadelphia, PA. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
- Provide prompt, courteous support company wide, in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations, policies, and procedures
- Provide prompt, courteous, and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document, track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
Minimum Requirements
- Minimum one year of professional IT experience
- Audio / Visual experience a plus
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V
#ind-na