Help Desk Agent
Wirex
- Location
- Remote (Wrocław · Kyiv)
- Employment
- Full-time
- Level
- Mid Level
About the role
Wirex is a global stablecoin banking and payments infrastructure platform serving over 6 million users. The Help Desk Agent role provides L1-L2 technical support to internal users, assisting with workstation setup, system configuration, and process automation to ensure smooth system operations.
Skills
Benefits
- Medical insurance
- Paid leave
- Sick leave
- Birthday leave
- Anniversary leave
- Length of service holidays
Perks
- Remote work
- Flexible hours
- Home office allowance
- Virtual share options
- Coworking facilities
- Parking compensation
Full job details
We are seeking a dedicated Help Desk Technician to join our Wirex team and provide technical assistance to users, ensuring smooth operation of systems and minimizing downtime.
Who we are:
At Wirex, we believe everyone should have access to the benefits of digital currency. We were the first to launch a crypto-enabled debit card, and we’re still ahead of the game—offering intuitive, secure ways to buy, exchange, and spend crypto.
We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex.
Help us shape the future of digital finance!
Type of Cooperation: B2B Contract.
Location: Full remote (EU preferred, no sanctioned countries).
As a team member, you’ll be involved in:
- Provide L1-L2 support to internal users: handle helpdesk tickets, troubleshoot IT issues, guide users through solutions, and escalate when necessary;
- Daily operations: assist new employees with setting up workstations and configuring access to systems
and tools;
- Participate in automation and technology adoption: assist in automating recurring workflows and support the team in implementing new tools and technologies (including AI-driven features);
- Contribute to process improvement: document solutions, update knowledge base articles, and help refine procedures within the Help Center.
Required Skills and Qualifications:
- Proven experience in customer or technical support (1+ year), including working with platforms such as Jira, Freshdesk, Zendesk, ServiceNow, Monday, etc.;
- Working knowledge of fundamental office tools provided by Google and Microsoft;
- Basic understanding of computer basics and differences between operating systems (Windows, macOS, Linux);
- Strong problem-solving and communication skills, customer-oriented approach, and quick adaptability to new tools and technologies;
- Advanced English is essential; proficiency in additional languages is considered a significant asset. The team is Ukrainian-speaking.
Benefit:
- Premium tariffs for our product.
- Semi-remote work with flexible hours.
- Home office allowance.
- Virtual share options scheme after the probation period.
- Comprehensive medical insurance after the probation period.
- Generous vacation policy: 20 business days of paid leave.
- Paid sick leave, Birthday, and Anniversary leave.
- Length of Service Holidays.
- Engaging in online events for learning and enjoyment.
- Coworking with all facilities and parking compensation in Wrocław/Kyiv.
NOTE: Benefits may vary from region-to-region and will depend upon the location you are hired in.