Help Desk Agent

About Federated Service Solutions: 
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

About the Role: The Help Desk Agent will support our customers and technicians in the field. If you have a passion for making things work in a fast-paced environment, this may be the job for you. You will be supporting a wide variety of tasks involved with vehicle telematics, including systems installed in cars, trucks, and fleet vehicles.

Your work will often involve supporting technicians who perform vehicle wiring, hardware installations, and troubleshooting in automotive environments.

You will work closely with project managers and resource deployment—no day will ever be the same. Help Desk Agents typically have experience with some or all of the following: networking equipment, tracking calls and emails, logging issues, supplying updates to project teams, writing technical documentation, creating manuals, wireless network design, CAD, and technician check-in/check-out processes.

Responsibilities:

Technician Check-in & Check-out
Answering Calls and escalating where necessary
Deliverable Review
Database Updates
Live Check-out
Technician and Customer Support
Manual Creation
Network Design
Heat Map Certifications
Advanced Configuration
Support for vehicle telematics systems and automotive-based installations
Troubleshooting wiring, power, and connectivity issues related to in-vehicle devices

Who we are looking for:

High School Diploma
BA in Computer Science preferred but not necessary.
Certifications preferred (A+, Network +, BICSI.)
2+ years of help desk experience preferred or previous field technician experience—especially in automotive or vehicle installation environments
Experience with vehicle telematics systems (GPS units, modems, cameras, sensors, etc.)
Basic understanding of vehicle wiring, 12V systems, harnessing, and automotive connectivity preferred
Basic understanding of networking
Basic knowledge of computers and cabling
Self-starter who loves to learn new things
Well-spoken and friendly
Strong attention to detail
Availability for night or weekend work when needed, as shifts may vary

Our Benefits:

Paid Time Off

Remote Position

Focus on Culture and Employee Engagement: Emphasizing work-life balance.

Competitive Compensation

Medical/Dental/Vision Plans: Starting the first of the month following hire date.

401(k) + Company Match

Profit Sharing

Flexible Schedule

Flexible Spending Account

Life and Disability Insurance

Employee Discounts, Employee Referral Bonuses