Help Desk
abra
- Location
- Onsite (Center, Center District)
- Employment
- Full-time
- Level
- Entry Level
Posted 1 week ago
About the Role
abra professional services is seeking a Help Desk Specialist to provide phone-based technical support and internal assistance to company employees. You will troubleshoot and resolve hardware, software, and application issues on various devices and systems.
Skills
Technical Support
Hardware Troubleshooting
Software Troubleshooting
Mobile Device Support
CRM Support
ERP Support
BI Systems Support
Operating Systems
Microsoft Office
Email Troubleshooting
Peripheral Equipment Support
QlikView
Qlik Sense
Salesforce
Active Directory
Exchange Management
Full job details
abra professional services is seeking a Help Desk Specialist!
Key Responsibilities:
- Provide phone-based technical support and internal Help Desk assistance to company employees.
- Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
- Support mobile devices, tablets, and various peripheral equipment.
- Handle application-level issues and provide support for CRM, ERP (Tafnit), and BI systems.
Location: Bnei Re'em
Requirements
Requirements (Must-Have)
- 6 months to 1 year of experience in a similar technical Help Desk environment or relevant military technical experience.
- Solid knowledge of Operating Systems (OS).
- Proficiency in Microsoft Office applications.
- Proven experience in troubleshooting desktop and laptop hardware/software issues.
- Strong ability to diagnose and resolve email-related issues.
- Hands-on experience with peripheral equipment, including printers, scanners, etc.
Advantages:
- Previous experience working as part of a support team.
- Familiarity with QlikView / Qlik Sense.
- Familiarity with the Tafnit ERP system.
- Familiarity with Salesforce.
- Knowledge of Active Directory (AD).
- Familiarity with the Exchange management interface.