Help Desk
abra
- Location
- Onsite (Center, Center District)
- Employment
- Full-time
- Level
- Entry Level
Posted 2 days ago
About the Role
Abra professional services is seeking a Help Desk to join their IT team. This role offers a meaningful technological journey filled with multidisciplinary challenges and the opportunity to provide comprehensive technical support and participate in cross-organizational computing projects.
Skills
Helpdesk Support
Hardware Troubleshooting
Software Deployment
Active Directory
Microsoft Office
Windows 10
Windows 11
Linux
Technical Support
User Account Management
Full job details
abra professional services is seeking a Help Desk!
If you are looking for a meaningful technological journey filled with multidisciplinary challenges, come and be a part of our story. In this role, you will join our IT team, providing comprehensive technical support and taking part in cross-organizational computing projects.
Key Responsibilities:
- Provide end-to-end Helpdesk support for company employees, troubleshooting various hardware and software issues.
- Install, configure, and deploy desktop computers and laptops across the organization.
- Implement, integrate, and support new software and systems.
- Maintain and manage user accounts, permissions, and groups using Active Directory.
Requirements
- 1–2 years of professional Helpdesk experience OR equivalent military experience as a Network Manager – Mandatory.
- Strong experience with Microsoft Office suite, Windows 10, and Windows 11 operating systems.
- Proven hands-on experience working with Active Directory.
- Knowledge or experience with Linux environments – A significant advantage.
- Exceptional service orientation, strong communication, and interpersonal skills.
- Strong team player, highly independent learner, adaptable to organizational changes, and possesses a broad system-level perspective.