Healthcare IT Support Specialist

Capitol Cardiology

Position Title: IT Support Specialist

Location: Greenbelt, MD (in office)

Travel Required: As needed to Capitol Cardiology offices within the Greenbelt, MD area

Who we are:

US Health Partners (“USHP”) seeks to redefine high-quality specialty care in the United States and establish a high-performing, technology-enabled care delivery platform. USHP is partnering with the country’s leading physicians to build a comprehensive, out-patient focused specialty care network targeting the nation’s cardiovascular concerns. Our physician-led organization is passionate about supporting exceptional care and enriching the lives of patients across the United States. We envision the opportunity to create a scaled, cutting-edge, technology-enabled healthcare services platform that leverages a value-based delivery model. 

Position Summary: 

We are seeking a highly motivated and versatile IT Support Specialist to join our team. This individual will be responsible for providing comprehensive technical support across various IT functions, ensuring the smooth and efficient operation of our technology infrastructure. The ideal candidate will possess a strong foundation in desktop and server management, networking principles, application support, and telephony systems. Experience working within healthcare environments, particularly doctor's offices, is a significant advantage.

Responsibilities may include:

• Desktop and Laptop Management:
  • Configure, deploy, and maintain desktop and laptop computers.
  • Perform system imaging and software installation.
  • Troubleshoot hardware and software issues for end-users.
  • Manage user accounts and access permissions.
  • Provide end-user training and support on hardware and software.
• Server Setup and Maintenance:
  • Assist with the setup, configuration, and maintenance of physical and virtual servers.
  • Monitor server performance and ensure system stability.
  • Implement and manage backup and recovery procedures.
  • Perform basic server troubleshooting and maintenance tasks.
• Networking:
  • Assist with the configuration and maintenance of network devices (routers, switches, firewalls).
  • Troubleshoot network connectivity issues.
  • Manage and maintain wireless networks.
  • Basic understanding of network protocols (TCP/IP, DNS, DHCP).
• Application Management:
  • Install, configure, and support various business applications.
  • Troubleshoot application-related issues and escalate when necessary.
  • Coordinate with vendors for application support and upgrades.
• Telephony Management:
  • Assist with the setup and maintenance of phone systems (VoIP and SIP).
  • Provision and manage user extensions and voicemail.
  • Manage IVR and call routing.
  • Troubleshoot phone system issues.
• Documentation:
  • Create and maintain accurate documentation of IT systems, configurations, and procedures.
• Help Desk Support:
  • Provide timely and effective technical support to end-users via phone, email, and in-person.
  • Prioritize and manage support requests through a ticketing system.
• Basic EMR Support:
  • Level 1 support of electronic medical record systems.
  • NextGen experience is preferred but not required.
• Other Duties:
  • Perform other duties as assigned to support the overall IT infrastructure.
  • Willing and able to drive between multiple office locations as needed.

Minimum Qualifications:

• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent work experience.
• Minimum of 3 years of experience in a similar IT support role.
• Proven ability to perform laptop and desktop setup, imaging, and troubleshooting.
• Experience with basic server setup, maintenance, and troubleshooting.
• Familiarity with networking concepts and troubleshooting.
• Experience supporting various business applications.
• Understanding of telephony systems.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a healthcare environment, specifically doctor's offices.
• Familiarity with Electronic Health Records (EHR) systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Server+).
• Experience with specific software or hardware relevant to our industry.

Physical Demands and Work Environment:

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers to handle or feel, as well as talk and hear. The employee is regularly required to reach with hands and arms. The employee is required to stand and walk. The employee may lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement:

US Health Partners is an equal opportunity employer. Employment and processes, including decisions to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.