Full Time Desktop Support Technician
Piggly Wiggly Alabama Distributing, Inc.
- Location
- Onsite (Bessemer, AL)
- Employment
- Full-time
- Level
- Mid Level
Posted 1 day ago
About the Role
Piggly Wiggly Alabama Distributing, Inc. is seeking a Full Time Desktop Support Technician to join their IT team. This role provides essential technical assistance and support for end-users, ensuring smooth operation of hardware, software, and network systems.
Skills
Windows OS
macOS
Microsoft 365
Active Directory
Network Troubleshooting
Hardware Support
Ticketing Systems
Remote Administration
VPN
TCP/IP
Customer Service
Problem Solving
Full job details
Description
Job Overview:
We are seeking a Full Time Desktop Support Technician to join our IT team. In this role, you will provide technical assistance and support for end-users, troubleshooting hardware, software, printers and network issues. This position requires availability for some nights and weekends as needed.
Responsibilities:
- Provide desktop support for Windows/macOS operating systems, software applications, and network connectivity.
- Troubleshoot hardware issues, including desktops, laptops, printers, and peripherals.
- Assist with system updates, installations, and maintenance.
- Respond to help desk tickets and provide timely resolutions.
- Support remote and on-site users with technical issues.
- Document issues, resolutions, and technical processes.
- Collaborate with the IT team on projects and improvements.
Requirements
Requirements:
- Associate degree in IT, Computer Science, or related field.
- 2–4 years of experience in desktop support or IT helpdesk roles.
- Proficiency in Windows OS, Microsoft 365, and common desktop applications.
- Experience with Active Directory, remote administration tools, and ticketing systems.
- Excellent communication and customer service abilities.
- Familiarity with Windows and macOS environments.
- Working knowledge of networking concepts (Wi-Fi, VPN, TCP/IP).
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to work independently and adapt to a flexible schedule, including nights and weekends.
Preferred Qualifications:
- IT certifications (CompTIA A+, Microsoft, or similar) are a plus.
- Experience with Active Directory, Office 365, or remote management tools.
- Self-motivated with active listening skills.
- Action oriented hands on self-starter that prefers to be pro active instead of reactive.