Equipment Monitoring System Administrator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

OVERVIEW

The Equipment Monitoring System (EMS) Administrator provides ownership and day-to-day administration of LabWatch, the remote monitoring system for laboratory equipment and utilities. This role maintains system records, device configurations, user access, alert settings, monitoring views, procedures, and related documentation in accordance with Client and JLL requirements. The EMS Administrator supports monitoring reliability by reviewing alert and trend continuity, coordinating troubleshooting and escalation, providing reports and data to stakeholders, and serving as the primary liaison among Lab Operations, Facilities, IT, vendors, Client stakeholders, and JLL leadership.

ESSENTIAL FUNCTIONS

• Administer the LabWatch monitoring system, including devices, user access, alert settings, monitoring views, system records, and related documentation in accordance with approved procedures and site monitoring and documentation expectations.
• Maintain accurate LabWatch inventory records, including device assignments, asset associations, physical locations, alert configurations, monitoring status, and lifecycle status.
• Review alert status, alert configuration, trend continuity, device communication, and monitoring performance to identify issues, confirm expected monitoring behavior, and coordinate investigation, escalation, or correction as needed.
• Prepare and distribute routine LabWatch reports, including alert-status reviews, configuration observations, follow-up notes, monitoring-performance summaries, and stakeholder updates.
• Provide trend data, alert history, audit records, and other reports to support operations, maintenance activities, troubleshooting, investigations, assessments, and documentation needs.
• Coordinate troubleshooting, repair, replacement, and escalation of hardware, communication, configuration, access, and reporting issues with IT, Facilities, vendors, Lab Operations, JLL leadership, and Client stakeholders.
• Maintain spare-device inventory and coordinate installation, commissioning, relocation, replacement, and decommissioning activities to support monitoring continuity.
• Support planned equipment activities and unplanned events by coordinating alert disablement and re-enablement, confirming trend continuity and monitoring status, communicating with stakeholders, and completing required documentation before, during, and after the activity or event.
• Route incidents, requests, and system questions to the appropriate owner; communicate status, risks, dependencies, and follow-up needs to stakeholders through resolution.
• Develop, maintain, and improve procedures, work instructions, configuration records, work order notes, supporting evidence, and operational records to support audits, assessments, investigations, and reliable LabWatch administration.
• Analyze reporting, trends, monitoring anomalies, and recurring issues to support maintenance planning, monitoring reliability, response readiness, and service continuity.
• Full-time on-site presence required.
• Any and all other duties as assigned.

EDUCATION AND EXPERIENCE

• Minimum of 2 years of experience supporting environmental/equipment monitoring, laboratory systems, instrumentation, controls, facilities systems, or regulated operations.
• Experience working cross-functionally with operational, technical, vendor, or facilities stakeholders.
• Experience with system administration, device configuration, troubleshooting, records management, and controlled documentation preferred.
• Experience working in a computerized maintenance management system (CMMS), including work order review, documentation, asset management, or maintenance activity tracking, preferred.
• Experience developing or maintaining procedures, work instructions, or controlled operational documentation preferred.
• Experience in laboratory, pharmaceutical, biotechnology, facilities, or procedure-driven environments preferred.
• Schedule Monday thru Friday 8:00 am to 4:30 pm
• High School Diploma.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of procedural documentation, data integrity, change management, and quality recordkeeping practices.
• Ability to interpret alert, trend, configuration, and monitoring-status data and communicate findings to technical and non-technical audiences.
• Ability to identify process gaps, recommend practical improvements, and support implementation of standardized workflows that improve reliability, efficiency, and compliance.
• Strong attention to detail, organization, follow-through, and time-management skills.
• Proficiency with standard business productivity tools, including Microsoft 365 applications such as Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.