About the Role

Educational Federal Credit Union is seeking a Digital Banking System Administrator to provide internal support for key member-facing digital systems. This role serves as the primary liaison between the organization and the digital banking vendor, ensuring system functionality and strategic alignment.

Skills

Digital banking System administration Technical support Troubleshooting Problem solving Communication skills Time management Organization Data analysis Vendor management System integration Testing Business requirements gathering Stakeholder management

Full job details

Job Summary:

Provide internal organizational support for key member-facing digital systems. Assist staff with technical subject matter expertise on the Digital Banking system and other related digital systems and services. Ensure that the Digital Banking system is functioning properly and fulfilling its intended purpose. Be the liaison between technical technology issues related to digital systems and business line staff. Function as the primary liaison between the digital banking vendor and the organization.

Duties & Responsibilities:

Provide internal support for Digital Banking (online and mobile app), and related systems.
Function as the subject matter expert for Digital Banking system administration.
Coordinate with Director of Business Technology for Digital Banking and core system integration.
Test updates, changes, and enhancements/additions to the Digital Banking system.
Coordinate and facilitate testing of Digital Banking system changes with business lines and stakeholders.
Coordinate implementations and changes with Digital Banking vendor.
Work in conjunction with Data Analyst to report and analyze Digital Banking performance, data, and statistics.
Manage third party member-facing digital system integrations.
Work with business lines to gather, analyze, and document business requirements related to member-facing digital systems.
Recommend digital system features and functionality that are aligned with the organizations strategic goals and direction.
Perform other duties as assigned by management.

Skills:

Strong organization and time management, problem solving, troubleshooting, and communication skills are required.
Works well as a member of a group.
Capable of carrying out a given task with all details necessary to get the task done well.