Desktop Support Technician - San Francisco, CA

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.

Job Description:
At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in San Francisco, CA.

Duties and Responsibilities:

• Provide day-to-day onsite IT support for Lenovo desktops and laptops, docking stations, peripherals, Microsoft Windows and Microsoft 365, Active Directory/Azure, network connectivity, and Lexmark printers
• Troubleshoot hardware and software issues
• Install, configure, maintain, and repair devices
• Manage and document ITSM tickets within established SLAs
• Escalate complex issues to Level III teams
• Deliver professional customer service while adhering to security, confidentiality, compliance, and change-management procedures

Required Experience

Skills and Qualifications:

• CompTia A+ certification
• Excellent troubleshooting and problem-solving skills
• Can work independently in an onsite campus environment
• Demonstrate strong customer-service and interpersonal skills
• Communicate professionally with employees, executives, auditors, and third-party vendors
• Understands the importance of security and confidentiality
• Follows security, compliance, change-management, and customer procedures
• Maintains accurate ITSM/ticket documentation and administrative records
• Can operate effectively in a customer environment where system availability, security, compliance, and service quality are critical

Wage Range:
The rate for this position is between $20.19 - $26.92 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage: Please note, artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.  

Certificates/Security Clearances/Other

Skills and Qualifications:

• CompTia A+ certification