Desktop Support Technician

Description

Imaging & Configuration

• Image and re-image laptops and desktops per Client standards

• Apply required configurations, applications, and updates

Decommissioning & Asset Handling

• Disconnect and pack decommissioned equipment using Client-provided materials

• Support inventory tracking and proper handling assets

Troubleshooting & Support

• Provide on-site troubleshooting with guidance from Client IT

• Deliver “Smart Hands” support following documented procedures

Printer Support (As Needed)

• Support basic setup of standard printers

• Specialized printers (e.g., barcode, plotters, high-speed printers) must be specified in advance and may require additional scope and cost considerations

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3. Roles & Responsibilities

Desktop Technicians

• Execute assigned tasks under Client direction

• Follow all documented procedures and standards

• Provide timely updates on task completion and issues

• Maintain professionalism and strong customer service during all user interactions

Client (Global IT Team)

• Provide task assignments, instructions, and escalation support

• Supply necessary equipment, imaging standards, and documentation

• Coordinate scheduling and prioritization of move activities

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4. Required Skills & Qualifications

Desktop Technicians must demonstrate:

• Ability to troubleshoot and resolve basic PC and connectivity issues with guidance from the Service Desk

• Experience with desktop hardware installation and configuration

• Ability to follow detailed technical instructions and documentation

• Strong organizational and time management skills

• Professional communication and customer service skills

• A structured and methodical approach to problem-solving

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5. Deliverables

• Successful setup and configuration of end-user workstations

• Completion of all assigned IMAC activities

• Accurate handling and packing of decommissioned equipment

• Support for user migrations with minimal disruption

• Timely reporting of issues, risks, and completion status

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6. Schedule & Coverage

• Project Duration: May 25, 2026 – June 19, 2026

• Work hours and shifts to be defined based on move schedule and business needs

• Flexibility required for extended hours or weekend support during peak move periods

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7. Assumptions & Dependencies

• All equipment, licenses, and imaging standards will be provided by the Client

• Tasks will be clearly defined and assigned by the Client IT team

• Access to facilities and systems will be provisioned in advance

• Any specialized equipment support will be scoped separately if required

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8. Success Criteria

• Seamless transition with minimal user disruption

• Workstations fully operational upon user arrival

• Timely completion of move-related activities

• Positive end-user experience and support feedback

Experience Level

Intermediate Level

This is a Contract position based out of Newton, MA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Newton,MA.

This position is anticipated to close on May 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.