Desktop Support Technician - CONTRACT

STAFF AUGMENTATION — ROLE BRIEF

Desktop Support Technician

Client: Confidential

Engagement Type: Contract, 1099 Preferred

Duration: 6 month engagement starting in July is highly preferred 

Rate: Commensurate with experience - details provided on initial call 

Hours: 40 hours per week

Work Type: Remote, United States ONLY. 

Location and Travel: Primarily remote. On-site visits to the client's office on a bi-monthly cadence (exact frequency to be confirmed), covering hands-on hardware needs, device provisioning, and any issues that cannot be resolved remotely. Location near Santa Clara, CA is highly preferred however other locations will be considered with willingness to travel to this region.

Overview

Our client needs a dedicated desktop support technician to serve as the primary point of contact for day-to-day IT issues. The role is primarily remote, with periodic on-site visits to the client's office. The client's internal team is currently absorbing this work themselves and needs dedicated coverage to free up their time. This is a small, close-knit office environment (typically 5-6 people on-site on any given day).

Key Responsibilities

• Drive AI tool enablement and adoption (Claude) across the team, serving as the go-to resource for AI-savvy support
• Provide remote-first hardware and software troubleshooting for end users; triage and resolve what's solvable remotely, and handle hands-on items (hardware failures, peripheral issues, device provisioning) during scheduled on-site visits
• Support a mixed OS environment: Mac, Windows, and Linux
• Manage new hire and termination provisioning/deprovisioning across the client's tool stack, coordinating physical setup with the on-site visit schedule
• Support and troubleshoot collaboration tools: Slack, Teams, Zoom
• Provide first-line support on JIRA (ITSM), Microsoft 365, and Asana
• Support AWS and light GCP environments as needed
• Serve as a reliable remote point of contact between on-site visits, with clear response and escalation expectations

Ideal Candidate Profile

• Comfortable working independently with light day-to-day oversight
• Broad generalist skill set across Mac/Windows/Linux rather than single-OS specialization
• Experience with modern SaaS/ITSM tooling (JIRA, M365, Slack/Teams/Zoom)

• Strong remote communicator who stays responsive and proactive between on-site visits
• Comfortable with basic new-hire/termination IT provisioning workflows