Desktop Support Technician

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Job Description

Job Summary

The Desktop Support Technician provides basic desktop support to all organizational personnel; troubleshoots basic software, hardware, and other Information Technology (IT) related issues; tracks the Help Desk e-ticketing system and responds to requests in a timely manner; and performs general IT device repair.

Responsibilities

• Provide basic desktop support to all organizational personnel

• Troubleshoot basic software, hardware, and other IT related issues

• Track the Help Desk e-ticketing system and respond to requests in a timely manner

• Set up Virtual Conferencing (VC) systems in conference and meeting rooms

• Answer any calls that may come to the help desk phone and give on-site support as needed

• Perform IT device repair (i.e., laptops, cell phones, tablets, etc.)

• Assist with maintaining IT Department inventory

• Assist with IT projects as requested

• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE)

• Other duties as assigned

Job Qualifications

• Minimum 6 months experience in an IT desktop support role, preferred

• Bachelor's Degree or Associates degree, preferred

• Proficient knowledge of Microsoft Office 365 applications, required

• Strong verbal and written communication skills, can effectively interact with personnel at all levels of the organization

• Strong analytical and critical thinking skills, able to solve problems independently and collectively

• Must be personable with a positive attitude and a strong sense of customer services

• Must be physically able to bend, stoop, kneel, twist, crawl, and may occasionally need to climb a ladder

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the role’s essential functions.  Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.

While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.  The employee must occasionally lift and/or move up to 50 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role’s essential functions.  The noise level in some work environments can be moderate and an employee may encounter extreme weather conditions while performing major duties.  Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.

Disclaimer

The information provided in this job description indicates the general nature and level of work performed by employees within the role’s classification. This job description is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this role.

PROPWR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.