Desktop Support Technician

CCL is a world class specialty packaging company with label manufacturing operations in virtually all major markets.  Come discover new challenges with an industry leader!

CCL offers a competitive compensation and benefits package. We also offer a 401k program with company match and a Gain Share Program in addition to Medical, Dental and Vision benefits and a tuition reimbursement program. These are just some of the benefits we offer.

Hourly rate is $30.05/hour

Please check out our website: www.cclind.com

We are seeking a dedicated and knowledgeable Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. Your primary goal will be to ensure prompt resolution of end-user desktop computer issues to minimize downtime and maintain productivity.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Diagnose and troubleshoot technical issues, including desktop hardware and software, printers, peripherals, and network connectivity.
• Install, configure, and maintain desktop software applications and operating systems.
• Set up and configure new desktops, laptops, and peripherals for new hires or existing employees.
• Collaborate with the IT team to escalate and resolve complex technical issues.
• Maintain inventory of desktop equipment and software licenses.
• Ensure security and compliance standards are met for desktop systems.
• Document support activities, solutions, and configurations for future reference.
• Provide training and guidance to end-users on the proper use of hardware and software.

Requirements:

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of desktop operating systems, including Windows and macOS.
• Experience troubleshooting desktop hardware, software, and network issues.
• Familiarity with Active Directory and Group Policy management.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Qualifications and Education Requirements

AS/BS in Information Systems or related field, or equivalent work experience.

Preferred Skills

• Highly motivated
• Excellent troubleshooting skills
• Helpdesk/customer support experience
• Customer oriented
• Excellent communication
• Virtualization

   

   

  Knowledge of IT system administration/servers/networking a plus.  Scripting/programming skills a plus.  Flexibility in schedule may be required at times for off-hour projects.