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Desktop Support Technician

R+L Carriers

Location
Onsite (Wilmington, OH)
Employment
Full-time
Level
Mid Level
Posted 3 days ago

About the Role

R+L Carriers is seeking a Desktop Support Technician to assist with a critical Windows 11 rollout and ongoing hardware inventory management. This role is essential for ensuring a seamless transition and maintaining high-quality deskside services for the corporate environment.

Skills

Windows 11 Deployment Inventory Management Deskside Support Hardware Troubleshooting Software Installation iOS Device Support Microsoft Office Outlook TCP/IP Networking Active Directory Technical Communication Problem Solving

Full job details

Job Description:

With the impending rollout of Windows 11 and the subsequent relocation of the Desktop Services team to the Tech Center building, there is an urgent need to hire a new IMT-Desktop Support Person. This position is essential to ensure the seamless transition, efficient inventory management, and continued high-quality deskside services for our corporate environment.

Key Responsibilities:

  1. Windows 11 Rollout:

    • Assist with the planning, coordination, and execution of the Windows 11 deployment across all corporate desktops and laptops.

    • Provide technical support and troubleshooting during the rollout to minimize downtime and disruptions.

  2. Inventory Receiving:

    • Assist with the receiving and inventory management of hardware, software, and peripherals.

    • Ensure accurate tracking and documentation of all assets to maintain inventory integrity.

  3. Deskside Services:

    • Provide deskside support to corporate employees, addressing technical issues, and ensuring optimal performance of desktop systems.

    • Assist with hardware and software installations, updates, and configurations as needed.

Permanent Assignment: Post rollout and transition, this individual will be permanently assigned to the Corporate Deskside Service team. Their responsibilities will include:

  • Continued deskside support for corporate employees.

  • Ongoing maintenance and optimization of desktop systems.

  • Collaborating with other IT teams to address and resolve technical issues efficiently.

Qualifications:

  • A+ Certification preferred
  • Ability to clearly communicate technical concepts to non-technical people
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using
  • industry best practices and procedures
  • Ability to multi-task in a fast-paced environment
  • 2+ years setup, configuration, troubleshooting of desktop/notebook hardware
  • Windows desktops and notebooks, as well as iOS devices, in a networked environment
  • Microsoft Office 2007, 2010, 2013 and 2016
  • Outlook 2007, 2010, 2013 and 2016
  • Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
  • Some knowledge of Active Directory concepts and administration
  • Experience working in a structured, process-driven environment
  • Self-Motivated