Desktop Support Technician
All Lines Technology
- Location
- Onsite (Cranberry Township, PA)
- Employment
- Full-time
- Level
- Entry Level
Posted 3 days ago
About the role
All Lines Technology is seeking a Desktop Support Technician to diagnose and resolve complex hardware and software issues while managing service tickets and asset documentation. The role involves supporting technology rollouts, maintaining multimedia systems, and developing automated solutions using scripting tools.
Skills
PC repair
Windows operating systems
Microsoft Office
SCCM
TCP/IP networking
Windows networking
Security
Troubleshooting
Hardware support
Software deployment
PowerShell
Scripting
Multimedia systems
Asset management
Technical support
Customer service
Full job details
All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.
End User & Technical Support
What You Bring
End User & Technical Support
- Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
- Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
- Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
- Ensure timely resolution of service tickets in alignment with departmental service level expectations.
- Support hardware and software upgrades, system implementations, and technology rollouts.
- Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
- Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
- Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
- Provide on-site and remote support for conference room technologies and executive presentations as needed.
- Develop and implement automated technology solutions using scripting tools such as PowerShell.
- Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
- Analyze support data trends to recommend proactive solutions.
- Develop and deliver end-user training materials and sessions as required.
- Mentor junior support technicians and provide technical guidance.
- Collaborate with IT team members to ensure consistent service standards and knowledge sharing.
What You Bring
- Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
- Advanced knowledge of:
- PC repair and configuration
- Microsoft Windows operating systems
- Microsoft Office applications
- Software deployment tools (SCCM or similar platforms)
- Intermediate knowledge of:
- TCP/IP networking concepts
- Windows networking and security
- Strong analytical and problem-solving abilities.
- Advanced written and verbal communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service orientation.
- Ability to work independently and collaboratively within a team.