Desktop Support Technician

****This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI)

***Because an active clearance is required, U.S. Citizenship is required***

Description

Supporting USTRANSCOM, the Helpdesk Support position assists customers with questions and problems concerning computer systems, hardware and software. The position may work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency

Skills

Desktop, Windows 10, Troubleshooting, Active directory, Customer service

Top Skills Details

Desktop,Windows 10,Troubleshooting,Active directory,Customer service

Additional Skills & Qualifications

Assists customers with IT requests and issues

Answers customer phone calls and emails, log incidents and conduct basic troubleshooting of hardware/software/network and peripheral device issues using FAQs, knowledge base and other guides

Provides Tier I support to end users for laptop/desktop/PC, applications, printers and peripherals

Create and update ticket records in Remedy or other ITSM tool

Create ticket records, monitor/track progress and update on ticket record while keeping customers informed with status updates

Route support requests to appropriate teams for resolution

Coordinate user support with Desktop Support and System Administration staff

Develop and maintain helpdesk-related technical documentation such as guides, FAQs, SOPs, etc.

Assists Help Desk Manager with data collection for reporting

All other duties as assigned

Experience Level

Entry Level

This is a Contract to Hire position based out of Scott Air Force Base, IL.

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Scott Air Force Base,IL.

This position is anticipated to close on Mar 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.