Desktop Support Technician

Description

• Perform systems analysis and program design tasks, including computer system specifications development; developing systems and operational procedures; developing data models; and writing, testing, and maintaining computer application programs.

• Conduct training programs on new or revised software applications; write support documentation and prepare training materials.

• Troubleshoot hardware and software problems and initiate corrective procedures; install and maintain software and hardware.

• Update and maintain various system software such as operating systems, security software systems, backup systems, directory maintenance, capacity and resource management systems, local software utilities, and printing systems.

• May assist and advise management regarding computing facility requirements and make recommendations as requested.

• Participate in testing and evaluating hardware products in planning for institution standards. Diagnose and resolve hardware problems and refer complex problems to hardware maintenance, software support or vendor support. Install and configure hardware and peripheral devices.

• Provide standard to complex level analysis, installation, configuration, maintenance, and troubleshooting of end computing devices, system software and drivers in support of this clients systems, departments and individual users.

• Install and support IT Services' standard desktop hardware and software. Support networked and stand-alone peripherals.

• Create and manage user groups and publish applications to user groups.

• Maintain strong customer relationships for gathering business requirements, developing new technologies, and communicating user support resources.

• Consult with users, analyze their computing needs and develop and maintain database/spreadsheet applications.

• Evaluate and implement user requests.

• Follow up with customers and management to confirm that work has been performed as expected.

Required Qualifications:

• Three years of experience in programming and/or computer support services of a technical nature OR One year of experience as Computer Support Specialist I OR equivalent education/experience.

Desired Qualifications:

• 3+ years professional experience in complex information systems environments.

• Experience developing and implementing distributed network file sharing and print services.

• Experience supporting Macintosh operating systems.

• Experience with end device management tools.

• Demonstrated experience in developing and improving workflow procedures for emerging technologies.

• Familiarity with ITIL (IT Infrastructure Library) Framework.

• Demonstrated experience working with hardware and software vendors.

• Familiarity with TCP/IP.

• Healthcare industry experience.

• Proficiency using PC-based productivity tools.

• Experience in the use of remote desktop management tools.

• Experience writing and troubleshooting scripting language(s).

Job Type & Location

This is a Contract position based out of Seattle, WA.

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Seattle,WA.

This position is anticipated to close on May 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.