Desktop Support Technician
The Staff Pad
- Location
- Onsite (Blue Ridge, GA)
- Compensation
- $17 - $23/hr
- Employment
- Full-time
- Level
- Mid Level
About the Role
The Staff Pad is seeking a customer-focused and tech-savvy Desktop Support Technician to join a growing IT team at a healthcare organization. This role provides hands-on technical support, troubleshooting, and maintenance of technology to ensure smooth business operations.
Skills
Full job details
The Staff Pad has partnered with a reputed healthcare organization in Blue Ridge, GA and we are looking for a customer-focused and tech-savvy Desktop Support Technician to join a growing IT team.
As a Support Technician, you will be the go-to resource for employees and end users, providing hands-on technical support, troubleshooting, and maintaining the technology that keeps our business running smoothly.
This role requires technical expertise and customer service skills to deliver exceptional user support.
What You'll Do
- Provide friendly and professional technical support via phone, email, and in person
- Troubleshoot hardware, software, networking, and system issues
- Assist users with product installation, usage, and day-to-day technology needs
- Configure, deploy, and maintain desktop, laptop, and peripheral equipment
- Manage daily system backups and maintain accurate asset tracking records
- Research and resolve technical issues while delivering exceptional customer experience
- Collaborate with internal teams to escalate and resolve complex problems
- Prepare documentation, reports, and support records as needed
- Perform additional IT-related duties to support business operations
What We're Looking For
- Minimum 2 years of IT support, desktop support, or help desk experience
- Strong knowledge of Microsoft Windows, Microsoft Office, basic networking and products/services
- Excellent customer service, communication, problem-solving skills and basic math skills
- Highly organized with the ability to prioritize and manage multiple tasks
- Ability to work independently and as part of a team
- Experience with hardware setup, troubleshooting, and equipment management is preferred
Why This Opportunity?
We offer a supportive environment, opportunities for professional growth, and the chance to work with diverse technologies while helping others succeed every day.
If you're looking to join a collaborative team where your technical expertise and customer service skills make a real impact, we encourage you to apply today !