Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide high-volume technical support across phone, ticketing, and in-person channels. This role focuses on Windows-based environments and requires strong troubleshooting skills, excellent customer service, and the ability to manage a steady flow of service requests.

Key Responsibilities

• Provide high-volume support via phone, ticketing system, deskside, and walk-up interactions
• Troubleshoot and resolve issues related to Windows OS, Office 365, Exchange, and Outlook
• Support and manage Active Directory tasks such as password resets, account unlocks, and user access
• Perform Tier 1 troubleshooting for hardware including laptops, desktops, printers, and peripherals
• Assist with basic network troubleshooting, including connectivity and restoration issues
• Manage and resolve a high volume of service desk tickets while meeting SLA expectations
• Escalate complex issues to Tier 2/3 support teams when necessary
• Document incidents, resolutions, and processes accurately within the ticketing system
• Deliver a professional and customer-focused support experience to all users

Qualifications

• 1–3 years of desktop support or help desk experience in a Windows environment
• Strong working knowledge of Windows OS, Office 365, and Active Directory
• Experience supporting hardware (PCs, laptops, printers) in a corporate setting
• Familiarity with ITSM/ticketing systems (ServiceNow or similar)
• Basic understanding of networking concepts

Skills & Competencies

• Ability to handle high-volume support environments across multiple channels
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple tasks efficiently
• Reliable, adaptable, and self-motivated

Preferred

• Experience in enterprise or large-scale IT environments
• Exposure to Exchange administration or advanced troubleshooting
• Relevant certifications (CompTIA A+, Microsoft certifications)

Job Type & Location

This is a Contract position based out of Meridian, ID.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Meridian,ID.

This position is anticipated to close on May 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.