Desktop Support Specialist - IT

Description

Are you interested in a career in the fun, exciting, yet stable field of civil engineering? DCCM takes pride in our exceptional staff and considers our team critical to the company’s success. Providing professionals with the tools and training they need to achieve excellence in their careers is key to employee engagement and productivity. Our goal is to foster a work environment that attracts top talent, inspires innovation, and renders excellence in service to our clients. 

Our IT team has an immediate need for a Desktop Support Specialist. In this role, you will provide first line support to users, ensuring Customer First experience to all our customers/end users across all locations. Is responsible for desktop support and new user setups. 

What you will do:

• First line of contact for desktops, laptops, tablets, plotters, scanners, and other information technology systems (local and remote) as required to ensure efficiency and reliability.
• Respond to user issues reported through tickets or management requests, and update tickets accordingly throughout the issue resolution process.
• Create articles for the knowledge base to ensure common issues and configurations are well documented and available to employees to help promote self-service.
• Track and maintain accurate equipment inventories.
• Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.
• Offboard of departing employees including disabling of access and collection of assets.
• Perform facilities-related tasks including office moves, shipping/receiving, conference room support.
• Coordinate with vendors for warranty repair of IT assets.
• Identify process improvements to present for consideration and implementation.
• Ensure work is carried out within service level agreements and quality standards.
• Provide technical assistance for users regarding login and access issues to resources.
• Maintain accurate inventory of hardware, software, and other equipment.
• Compile, maintain, and file all physical and computerized reports, records, and other documents. 
• Comply with local and corporate policies and procedures to ensure company routines and regulations are met.

Who you are:

You are a critical thinker with excellent analysis and problem-solving abilities. You are a result driven leader who adheres to the highest levels of ethical practices, and you have a proven ability to prioritize tasks for yourself and your team, resulting in excellent time management and top performance. Relationship management both externally and internally is a mastered skillset.

What you bring:

• Bachelor’s degree or equivalent work experience preferred
• Experience installing, maintaining, and trouble-shooting Desktop/Laptop/Tablet computers
• Clear and valid driver’s license with reliable transportation

The things about us you will appreciate!

Our comprehensive benefit package includes the following: 

• Three medical plan options (2 PPOs and a HDHP) 
• Dental & vision plans 
• Company-paid group life, short and long-term disability insurance 
• Voluntary Life Insurance  
• Flexible and Dependent care spending accounts 
• Additional Supplemental plans (Critical Illness, Hospital Indemnity, Accident) 
• 401(k) with company match 
• Paid Time Off (PTO) which starts accruing upon hire 
• 10 Paid Holidays
• Alternative Work Schedules 

Headhunters and recruitment agencies may not submit resumes through this website or directly to managers. DCCM does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with DCCM.