Desktop Support Specialist

Description

We’re seeking a hands-on IT Support Specialist to provide Tier 1–2 end-user support in a professional services environment. This role supports Windows laptops, engineering workstations, Microsoft 365, and industry-specific applications used in design and engineering.

What You’ll Do

• Serve as first point of contact for IT issues via Freshservice, phone, Teams, and walk-ups
• Own tickets end-to-end with strong communication and follow-through
• Support Windows devices, peripherals, conference room AV, and connectivity issues
• Administer Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Entra ID)
• Support CAD/BIM/GIS applications (Autodesk, Bentley, Bluebeam, ArcGIS)
• Assist with onboarding, offboarding, deployments, and documentation
• Provide light training and support for AI tools (Copilot, ChatGPT, Claude)

Requirements

 What We’re Looking For

• Bachelor's degree in Information Technology, Computer Science, or a related discipline preferred
• 2+ years of hands-on desktop support, help desk, or end user support experience, ideally in a professional services environment. 
• Strong Windows 10/11 and Microsoft 365 knowledge
• Excellent customer service and communication skills
• AEC industry IT experience preferred
• Certifications (CompTIA, Microsoft) a plus
• Success in this role depends as much on customer service as technical skill. We’re looking for someone who owns problems end-to-end, communicates with empathy, and consistently delivers a high-quality user experience. Cultural fit and service mindset are as important as technical ability.

What we offer:

• Comprehensive Benefits - Including medical, dental, vision, 401(k) with company match, PTO, and maternity leave.
• Health Coverage Perks – Employee-only HDHP medical plan offered at no cost; company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• Work-Life Balance & Wellness – Flexible hybrid work schedule plus access to our on-site gym and showers to support your health and convenience.
• Professional Growth & Development – Support for training, skill-building, and tuition reimbursement.
• Community Engagement – Take advantage of 9 extra paid hours annually to give back through volunteering.
• Leadership & Growth Opportunities – Develop your career in a supportive, forward-thinking environment.
• Collaborative & Innovative Culture – Work in a dynamic team where your voice and ideas are valued.