Desktop Support Specialist - 304209B
Delaware Nation Industries
- Location
- Onsite (Rome, New York)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Delaware Nation Industries provides IT and cybersecurity support to the Air Force Research Laboratory. The role involves managing the full client system lifecycle, including deployment, imaging, and troubleshooting for government users.
Skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Disability insurance
Perks
- Education reimbursement
- Parking benefits
- Transit benefits
Full job details
Delaware Nation Investments/Emerging Technologies This is a non-personal services order to provide seamless support to Air Force Research Laboratory (AFRL) Information Directorate for Information Technology (IT), communication and computer management services including service desk support, desktop support, network support, enterprise services, web services, cybersecurity and information assurance support, communications support, field services, and specialized information systems support.
The Help Desk Specialist will work within the base User Services/Comm Focal Point team for all customer incidents and in support of the full client system lifecycle from deployment to remnant security.
- Client System Deployment
- WDS/PXE imaging
- Joining client systems to a Windows domain
- Client System Delivery
- Backup/Restore of user profiles
- Configuration of user facing applications
- Client System Troubleshooting
- Printer/File Share connections
- General user facing application troubleshooting
Additional:
- Active Secret clearance or ability to obtain one
- CompTIA Security+, Network+, or A+
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.